Shipping Policy
Delivery time estimate (excluding 2-4 days of handling time):
Same City (in the City of Sydney)
1-5 business days, depending on potential service interruptions (as stated below)
Domestic (Nationally in Australia, excluding remote regions)
2-11 business days, depending on potential service interruptions (as stated below)
Remote (In the remote regions of Australia)
7-15 business days, depending on potential service interruptions (as stated below)
Parcels are usually delivered within 2 days of the delivery estimate.
When will I receive my delivery estimate for my order?
It will take 2-4 of handling time, before we will send off the package to our customers. Parcels are usually delivered within 2 days of the delivery estimate. Customers can check the parcel's ETA on the tracking page (https://try.sendle.com/tracking) using the Sendle reference number (looks a little something like this: S3NDL3R) – and we at Weebsmash will email you that info directly.
Contact information for shipping
Please contact us on our support email, at weebsmash.assist@gmail.com
Pickup in-person
If you wish to pick up, please select this option at the check out, and then please contact us at our email, weebsmash@hotmail.com, so that we can organise a pick-up date , and time, for you to arrive at our Headquarters.
Potential service interruptions
We will continue to deliver as promptly and safely as possible despite any potential COVID-19 interruptions, however some packages may require an additional few days to arrive. During peak times, there may also be a slowing down of the speed of deliveries, but we will try use best to ensure that deliveries are completed as efficiently as possible.
Transparency around returns, changes and cancellations
On top of accommodating returns through our dedicated Return Policy, which you can find in our 'About Us' section.
In summary, our business tackles any refunds by having our customers email our support email, weebsmash.assist@hotmail.com, and inform us of any refunds that you want to go forward with. After we swiftly reply to your email, we will ask you to deliver your product/s to our Headquartes, at 260 Forest Road, Bexley, 2207. Shipping will be paid by the customer, unless we are at fault, in the event of a lost or damaged order. If this is the case, we ask our customers to take the previous steps and contact our support email. Then, we will ask you to deliver the product/s back to our Headquarters. In this case, we ask customers to pay for the cheapest shipping option for delivery, as we will reimburse you.